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Sometimes we don’t know if we’ve experienced trauma, but we recognize some similarities discussed here. It can be difficult to know where to even begin looking for someone trustworthy to talk about our experiences. The Mental Health Connection partners are constantly working to ensure the delivery of trauma-informed care that creates safe and welcoming environments to all who seek support.

What is Trauma-Informed Care?

Trauma–informed care is a strength-based, positive approach. That means it recognizes that a person’s “assets, gifts and experiences” are an important part of the healing process. It shifts the focus from “What’s wrong with you?” to “What happened to you?” Trauma-informed organizations follow six key principles outlined by the Substance Abuse and Mental Health Services Administration.


People who have experienced trauma may feel uncomfortable and insecure in unfamiliar environments. A calm, welcoming and emotionally safe space can help foster a sense of inclusivity and security.  

Peer Support

Research shows that peer and community support are essential in building resilience. Sharing stories and experiences with people who have lived with similar experiences can help build trust, encourage hope, and promote healing.


Traumainformed approaches recognize the importance of historical trauma, stereotypes and biases based on race, ethnicity, sexual orientation, age, religion, gender-identification, and any other bias that may create barrier to understanding and compassion. In place of bias, resilience is built by celebrating the healing value of one’s traditional cultural and connections. 

Collaboration and Mutuality

Traumainformed care is comprehensive, collaborative and multi-disciplinedThat means it is most successful when everyone understandthe impact of trauma, chronic stress and adversity and can offer genuine understanding and compassion. 

Trustworthiness and Transparency

To build trusting relationships between the provider and the person being served, decisions regarding care are made openly and in partnership.  

Empowerment, Voice and Choice

Trauma-informed care is grounded in the core belief that all people are inherently resilient, and that individuals, organizations, and communities are important to the healing and recovery process.  That means as an individual, you have a “voice and choice” in service decisions. 

Local Hotlines/Helplines

Local Hotline and Help Lines


  • Rape Crisis & Victim Line

For women or men who are victims/survivors of sexual assault, regardless of when event happened; family members may call (Women’s Center)

  • Domestic Violence Crisis Line

Survivors/Victims of intimate of domestic violence (Safehaven)

  • Icare Crisis Line


For mental health and substance use emergency support and referral
(MHMR of Tarrant County)

  • Substance Use Info & Referral

Provides assistance to those using substances, their family, or public in accessing needed substance use services (Recovery Resource Council)

Referral Helplines/Websites

  • Call 211

Referral to services for basic needs, Bilingual (Mental health, rent, utilities, transportation) (United Way)

Online info service for individuals, families, caregivers & agencies; mental health, Substance use, IDD, Veterans

National Hotlines

Suicide Hotline
1-800-SUICIDE (784-2433)

National Hotlines
for Young People

National Runaway Safe Line
1-800-RUNAWAY (786-2929)
The Trevor Project
Crisis & Suicide Lifeline
for LGBTQ Youth

Youth Crisis Hotline
1-800-448-4663 or
Text CONNECT to 74174